Robert (Tony) Troncoso

A malcontent customer's ravings about the evil corporation known as Super Media
 
 

 

Robert (Tony) Troncoso is the gentleman who never returned my phone calls when his sales person, Lisa, sold me features in a plan when SuperMedia plan did NOT have those features. So why would Robert not want to correct a mistake his own sale rep made? I don't know but I found a post of a former employee (also listed on the home page) that has an opinion:

"I am recent former employee of Idearc and you are correct it is a big corporate scam. The only way to cancel your account is by having it approved by the sales rep. But no sales rep will approve this because they have to payback the commission. So what they do is just ignore your calls, and the supervisors in sales are just very successful sales agents so they lose money to if they approve the cancel. But it runs much deeper than this, they lie to the employees and customers at every step of the way. The goal there is to sell and not support. When you call customer service they are required to try to sell you something first resolve the problem second. I couldn't get on board with the lies so i was pushed out. CORPORATE CROOKS"

The whistle blowing employee says there is no incentive in cancelling any service because they lose commission therefore they ignore all calls. My experience exactly! Now, if this is true, how could anyone of conscious work at a business where they cheat their customers so blatantly?

Ok, Robert (Tony) Tronscoso, who now has his own web page online right here (Tony, don't you feel special now :), could you email me with an explanation?

 

You can find Tony's linkedin page here or here; for some reason he has two. Anyway, if you are too lazy to click on the links, I took the liberty of posting it below.

Tony Tronscoso

Media Consultant

SuperMedia LLC

Public Company; 1001-5000 employees; SPMD; Marketing and Advertising industry

December 2012 – Present  (1 year 2 months)

Commercial Card Solutions Manager

JPMorgan Chase

Public Company; 10,001+ employees; JPM; Financial Services industry

December 2011 – May 2012  (6 months)

Responsible for creating and managing Chase relationships to new businesses in an inside sales environment.

Sales Manager

SuperMedia LLC

Public Company; 1001-5000 employees; SPMD; Marketing and Advertising industry

May 2007 – July 2011  (4 years 3 months)

Experience developing, leading and managing multiple high performing sales teams. My team generated over $4 million in revenue each year while consistently achieving 108%+ to goal.

- Decorated sales manager in Multi-Product Sales.
- 108% to objective yearly average as telephone sales manager.
- Top telephone team within region in 2010.
- Top Division Sales Manager 2010.
- Mentoring new managers in all areas of meeting objectives including direction on coaching sales reps on solution based selling.
- Earned multiple awards including: 2010 Top Division Sales Manager, MVP Manager 3rd Quarter of 2010, and Manager of the Month 20 times since 2008.

Media Consultant

SuperMedia LLC

Public Company; 1001-5000 employees; SPMD; Marketing and Advertising industry

February 2006 – April 2007  (1 year 3 months)

Responsible for growing existing clients as well as generating new business. Solicit businesses by self-prospecting and cold calling potential clients and consistently following up through the closure of the sale. I was responsible for the daily management, tracking and reporting of all my sales in the company CRM system. 

- #1 new representative from my training class.
- 12 consecutive months over 100% to sales objective 
- Exceeded revenue goal by 24%
- Two consecutive Prestige awards (6 consecutive months of exceeding goal).

Purchasing Manager

Pride Products

February 2005 – February 2006  (1 year 1 month)

Managing inventory, price negotiations for product cost with manufacturers, clearance of dead inventory, stock adjustments, study of average sales through excel worksheets and reports, inventory and manufacturer control, conference with manufacturers representatives, new product research, Company Representative to SEMA Annual Conference, and continued sales with special clients.

Sales Representative

Pride Products

June 2002 – February 2005  (2 years 9 months)

Growing current customer base and solicitation of new customer accounts. Sales procedures negotiate product pricing, invoicing entry, product knowledge, new product research at SEMA Annual Conference.

Inventory Control Manager

Pride Products

August 1993 – June 2002  (8 years 11 months)

Data entry for all incoming and outgoing inventory, freight billing, data entry for non inventory business supplies, accounts payable and vendor statements, selection of payments for manufacturers, pulling and shipping of orders.

 

Can't forget Tony's facebook, either:

https://www.facebook.com/tony.troncoso

Found this picture there. Tony, that looks tasty! *chomp* *chomp* yum!

 

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