The three instances above are my own experiences with Verizon. The ones below are former Verizon employees' admissions on how Verizon and Idearc Media scams it's customers:
"I am recent former employee of Idearc and you are correct it is a big corporate scam. The only way to cancel your account is by having it approved by the sales rep. But no sales rep will approve this because they have to payback the commission. So what they do is just ignore your calls, and the supervisors in sales are just very successful sales agents so they lose money to if they approve the cancel. But it runs much deeper than this, they lie to the employees and customers at every step of the way. The goal there is to sell and not support. When you call customer service they are required to try to sell you something first resolve the problem second. I couldn't get on board with the lies so i was pushed out. CORPORATE CROOKS"
Posted (around April 2007) by "Tony Shingletoes" in responce to a post at: http://www.complaintsboard.com/complaints/verizon-idearc-superpages-c8655.html
"Hi Guys i am a former Idearc employee and I can tell you that your stories are drop in the bucket compared to the fraud that Verizon yellow pages did to 4 Sunoco gas stations here in orlando and a major auto dealer they allowed close to 650.000 of bogus billing to be billed to them and then when they all complained they sent them to a collection agency and screwed up their credit, I warned the pres in a letter fax a year earlier in advance and they still let it go thru so the minute I screwed up they Idearc rolled me out for whistle blowing about the fraudlent billing"
Posted (October 1, 2007) by "Frank" in responce to a post at: http://idearcmediascams.com/2007/09/18/welcome-to-my-blog.aspx